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Ordering & Delivery

Prepare a clear parts inquiry, review the agreed terms and keep the records needed for delivery and after-sales support.

EexcavaStart supports product inquiries, fitment discussions and business-to-business order communication for starter motors, alternators and electrical replacement parts.

Before ordering

Please provide the equipment model, engine details, OEM or part number, and clear photos of the existing part when available. Fitment support is based on the information supplied and should be confirmed before an order is placed.

Quotation and availability

Availability, price, payment method, lead time and shipping options are confirmed for each inquiry or order. No website statement should be understood as a promise of stock, delivery date or shipping cost.

Shipping

Shipping arrangements and documentation are discussed with the customer for the specific order. Transit time and customs processes can vary by destination and carrier.

Warranty

For applicable business-to-business orders, warranty terms may range from 3 to 6 months depending on the product category and order terms. Confirm the applicable warranty in writing before purchase. This does not replace your statutory rights where they apply.

Questions

For an order or delivery question, contact info@eexcavastart.com or WhatsApp +86 137 1155 0948.

How to prepare and confirm an order

  1. Send the requirement. Include the product or part number, quantity, machine and engine model if known, clear identification photos, and delivery country/postcode.
  2. Check the proposed item. Compare the reference, electrical specification, mounting details and connectors. Ask us to clarify any difference before confirming your order.
  3. Review the written quotation. Confirm the agreed item and quantity, availability, price, payment terms, delivery terms, estimated lead time and applicable warranty. Terms are specific to the quotation; the website does not promise stock or a delivery date.
  4. Keep the order and receiving records. Retain the quotation/order reference and shipping information. On receipt, compare the item and quantity with the agreed order and keep the packaging while any discrepancy is reviewed.

If you need after-sales help

Contact info@eexcavastart.com with your order or quotation reference, the part number, a description of the issue, and clear photos of the product, label, packaging and any visible damage. If relevant, include the machine/engine model and the installation or operating circumstances.

We will review the information against the terms of the specific order. Do not send payment-card details or other unnecessary sensitive information.

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